How do I measure my windows correctly?
Please measure the inside width of your window frame across the top of the frame, and the inside height of the window frame. Measure your window frames twice to ensure that you get the same result each time and to ensure it is accurate.
Provide us exact measurements to the nearest millimetre and do not make any deductions to allow for brackets, as we will do this once we receive your order. See our 'how to' measurement and installation videos
For blinds that are being installed on the outside of the window frame (external fit), please see our 'how to' measurement and installation videos
or contact us
directly for measuring instructions, as they differ somewhat from blinds being installed on the inside of the window frame.
What types of blinds do you sell?
We sell two types of roller blinds – block-out and sunscreen, as well as vertical blinds,50mm wooden venetian blinds and 50mm synthetic wood venetian blinds. We also sell components for these blinds on request. For more information regarding our products, please see our blinds
I have a problem with my blind - what do I do?
If you have any problems with your blinds we suggest you watch our troubleshooting video
. If you are still having problems after watching the video then please contact us
Do you offer a measure and quote service?
We offer a no obligation measure and quote service to all customers living in the Auckland region. We also install blinds in the Auckland region as well as couriering blinds nationwide.
I’m not in Auckland so how do I obtain a quote?
You can complete the online quote form
or contact us
directly by phone, fax or e-mail.
You can also ask a question on any one of the auctions we have on Trade Me or visit our Trade Me store. Our user name is mr blinds. We will endeavour to respond to you within one working day.
What are your courier charges?
We offer a low cost courier service for ALL our customers, no matter where in New Zealand. For the Auckland region you pay $5.00 per blind. For the remainder of the north island $10.00 per blind for the first three blinds, then $5.00 thereafter. For deliveries to the south island - $12.00 per blind for the first three blinds, then $6.00 thereafter. There is a $10.00 surcharge per order if going to an RD address.
Freight charges must be paid in full before dispatch, and we do NOT take any responsibility for freight damage. Please ensure that the goods have arrived to you in good condition before signing for them.
We will notify you on the day of dispatch and include a tracking number so that you are able to trace your order. Freight is available to all of our customers in New Zealand.
What is our price guarantee?
We are a New Zealand owned and operated blind manufacturer - there are no middle men, enabling us to produce our blinds without additional overheads. We pass these savings directly on to you, allowing us to focus on what really matters - quality, service and value for money.
Our team has many years experience in the industry and offer the best advice and customer service; not to mention the best prices - if you receive a cheaper quote for a similar product, then we guarantee to beat it !
Are they easy to install?
If you are within the Auckland region we can offer the services of an installer or alternatively you can install yourself. They are easy to install and we have a number of instructional video’s and printable instruction sheets to assist you. See our How to Install
page to view.
Do you offer a warranty?
Yes, our blinds come with a three year warranty (some conditions apply). For full details please refer to our warranty
How do I obtain colour samples?
Please contact us
directly and provide your postal address. We can send colour samples for all of our blinds anywhere in the country for free.
What colours are available for the chain, controls and bottom rail?
For the bottom rail we have a choice of either a round profile or flat profile available in black, white, cream and silver. The control unit comes in either black, white, cream or grey, and the chains are available in black, white, cream or chrome.
What width can the blinds be?
We are able to make roller blinds up to 3m in width (in certain cases) and vertical blinds up to 5m in width.
How long does it take to receive my blinds after I place an order?
Our approximate completion date is within 10 - 15 working days from the date that the order is placed and/or payment is received. For all freight and pick-up orders, full payment is required before we can process the order. For all installation orders, we require a 50% deposit before we can process the order.
How can I pay for my blinds?
Payment can be made by cash, cheque, credit card or direct credit. EFTPOS payment is also available with our Auckland installer.
Do you have a showroom where I can view samples?
Yes – we are located at 1C Lady Ruby Drive, East Tamaki, Auckland, and are open from 8am until 5pm during the week. We are also open Saturday mornings from 9am until 1pm. Pick-ups are also available from this address.
What is the best product for a humid bathroom area?
Our synthetic wood venetians, roller blinds and vertical blinds are suitable in humid areas as long as the room is reasonably well ventilated. Our fabrics are easily cleaned and are treated for mould resistance.
Why buy custom made blinds when I can buy readymade blinds?
Firstly, what are readymade blinds? Typically, a readymade blind is manufactured in Asia, in a limited range of sizes. These are then shipped to NZ and either sold in DIY chain stores or are sent to a reseller who may then cut them down to size to fit your window.
Readymade blinds are generally of inferior quality which means the product either cannot stand up to daily wear and tear so it eventually breaks, or the colours fade leaving them with washed out looking blinds. Many of these blinds use cheap components which will warp, discolour and eventually fall apart before your very eyes! Parts are hard to source or cannot be sourced at all. If the blind breaks you would have to replace the whole blind.
Another key issue with readymade blinds is of course that they actually don’t fit very well. An ill-fitting blind may have a gap around the blind letting in sun light, and in the case of venetians if the blind is too long for the window then an unsightly bunching at the bottom occurs.
Also cut-down readymade blinds have issues with….
• In the case of venetians - ladder distance in relation to the edge of the blind becomes too close.
• In the case of roller blinds - possible fraying of material due to sub-standard cutting techniques.
Although readymade blinds are cheaper than custom made blinds, in our experience cut-down readymade blinds are often no cheaper than custom made blinds and there is often little to no after sales service.
Custom blinds are guaranteed to meet the needs and preferences of every homeowner. Every single unit that mr blinds has produced is tailor-made to fit the height and width of the window where it will be placed. Because of this, a perfect-looking window can be achieved every time.
Do you sell blinds at wholesale prices?
We offer wholesale prices to shops, building companies, blind retailers etc. For more information and pricing lists, please contact us directly.